Frequently Asked Questions

Ordering from Red Rooster is straightforward. You can place your order through any of the following channels:

• Visit our Order Now page and complete the online order form.
• Call us directly on +61 3 9497 1432 during business hours.
• Drop in to see us at 784/800 Heidelberg Rd, Fairfield VIC 3078.

Our team will confirm your order and provide an estimated preparation time.

Absolutely. We want every meal to be exactly how you like it. When placing your order, simply let us know your preferences — whether that's adjusting spice levels, swapping sides, or removing specific ingredients.

Please note that some customisations may affect preparation time. For complex modifications, we recommend calling us on +61 3 9497 1432 so we can confirm availability.

Red Rooster is open during the following hours:

• Monday – Friday: 9:00am – 6:00pm
• Saturday: 10:00am – 4:00pm
• Sunday: Closed

Orders placed outside of business hours will be confirmed the next business day. For urgent enquiries, send us an email at [email protected].

Yes, we accept advance orders. This is especially useful for group meals, catering, or if you have a specific time in mind for pickup or delivery.

We recommend placing advance orders at least 24 hours ahead for standard orders, and 48–72 hours ahead for larger catering requests. Contact us via our order form or phone to schedule.

Yes, Red Rooster offers delivery to addresses within our local service zone around Fairfield, VIC. Delivery is available during regular business hours.

For a full overview of our delivery zones, minimum order requirements and estimated delivery times, please visit our Delivery page.

Delivery times vary depending on your location and current order volume. As a general guide:

• Local Fairfield area: Approximately 25–40 minutes
• Surrounding suburbs: Approximately 40–60 minutes

You will receive confirmation once your order is on its way. For time-sensitive deliveries, please call us directly.

Yes, a minimum order value applies for delivery. Please check our Delivery page for current minimum thresholds and any applicable delivery fees based on your location.

There is no minimum order for takeaway pickup — you are welcome to collect any size order in person.

Our complete menu — including all dishes, sides, and pricing — is available on our Menu page. The menu is updated regularly to reflect seasonal specials and any changes to our offering.

If you have a question about a specific item not listed, please don't hesitate to contact us.

We make every effort to accommodate a wide range of dietary needs. We offer vegetarian, and many items can be modified to suit gluten-free or dairy-free requirements.

Please note that our kitchen handles allergens including gluten, dairy, nuts, and eggs. We cannot guarantee a fully allergen-free environment. If you have a severe allergy, please speak with us directly before ordering on +61 3 9497 1432.

We pride ourselves on sourcing quality ingredients from Australian producers wherever possible. Our commitment to fresh, honest food means we choose suppliers who share our standards.

All our meals are prepared fresh in our Fairfield kitchen — we don't use frozen ready-meals or artificial fillers. For specific sourcing enquiries, please get in touch.

We accept the following payment methods:

• Cash (in-store and on delivery)
• Visa and Mastercard (credit and debit)
• EFTPOS
• Bank transfer (for large catering orders — details provided on invoice)

Payment is required in full prior to delivery or at time of pickup. For catering events, a deposit may be required to confirm your booking.

If there is an issue with your order — such as an incorrect item or quality concern — please contact us within 2 hours of receiving your food. We will do our best to resolve the matter promptly.

Cancellations are accepted up to 1 hour before the scheduled pickup or delivery time. For full details, please read our Refund Policy.

Yes! Red Rooster caters for a wide range of events including corporate lunches, family gatherings, community events, and private functions. We can tailor a menu to suit your budget and guest numbers.

To discuss your catering needs, please reach out via our contact form or call us on +61 3 9497 1432. We recommend enquiring at least 5–7 days in advance for catering bookings.

We can accommodate events both large and small. While there is no strict minimum guest count, catering packages are typically designed for groups of 10 or more to ensure cost-effectiveness for you.

For smaller gatherings, we can arrange a standard bulk order — just contact us and we'll find the best option for your needs.

Absolutely. For large or customised orders, we are happy to provide a tailored quote. Simply send us details including:

• Approximate number of guests
• Event date and time
• Preferred menu items or any dietary requirements
• Whether delivery or pickup is required

We'll get back to you with a personalised proposal. Use our contact form or email us at [email protected].